Privacy Policy

1. Introduction

Resolve CX ("we," "our," or "us") is committed to protecting the privacy of our clients and their customers. This Privacy Policy explains how we collect, use, and safeguard data when you use our autonomous support services and human agency expertise.

2. Data We Collect

In order to provide our "Invisible Agency" services, we may collect the following types of information:

• Client Data: Information about your business, including API keys for Shopify, Magento, or other platforms, and access to support channels (Zendesk, Intercom, etc.).
• Customer Interactions: Transcripts of support chats, emails, and tickets processed by our AI neural engines and human agents.
• Operational Metadata: Response times, resolution statuses, and sentiment analysis scores used for performance reporting.

3. How We Use Neural Data

Our proprietary "Neural Brain" processes ticket data to provide rapid, accurate resolutions. This data is used solely to train private models for your specific brand and is never shared with other clients or third-party AI labs for general model training.

4. Security Infrastructure

We implement enterprise-grade security protocols to protect all data. Access to client systems is strictly limited to assigned humans and authenticated AI worker instances. All data in transit is encrypted using industry-standard TLS protocols.

5. Contact Us

If you have questions regarding this policy or how Resolve CX manages data privacy, please reach out to our data protection officer at privacy@resolvecx.io.