DTC Support Agency

We Run The Support.
You Scale The Brand.

The world's first "Invisible Agency". We deploy autonomous AI agents and elite human experts to handle 100% of your customer operations. Zero touch required.

Brand 1 Brand 2 Brand 3 Brand 4 Brand 5 Brand 6 Brand 7 Brand 8

Full visibility. Zero effort.

You get a real-time view of every conversation, sentiment shift, and resolution. But you never have to touch a ticket.

Resolve OS v2.4.1 [LIVE]
Active Tickets
1,248
↑ 12% vs last hour
Avg Response
0m 42s
↓ 5% improvement
Sentiment
98.4%
Live Resolution Feed Processing...
T-99382 • Payment Fail RESOLVED (AI)
T-99383 • Shipping Inquiry RESOLVED (AI)
T-99384 • Damaged Item ROUTED TO HUMAN
T-99385 • Refund Request RESOLVED (HUMAN)
T-99386 • Refund Request RESOLVED (AI)

System Diagnostic

LEGACY INFRASTRUCTURE

CRITICAL
Staff Churn Rate 42% / Yr
Avg. First Response 4h 12m
Consistency VARIABLE
Operational 9-5

RESOLVE CX

OPTIMAL
Staff Churn Rate 0% (Managed)
Avg. First Response 0m 42s
Consistency 100% MATCH
Operational 24/7

Done For You.
Completely.

Forget hiring. Forget training. We plug in, and your tickets disappear.

Elite Talent

We hire the top 1%.

Our human agents aren't "support reps". They are product experts, stationed in your timezone, managed by us.

TOP
1%
Global
Dedicated Account Manager included.

Neural Resolution

Our proprietary AI closes 65% of tickets instantly. No humans needed.

0.02s

Revenue Retained

We don't just "support". We sell.

CSAT Score 4.9/5.0
Response Time < 1 min

Full Onboarding

We onboard in 7 days. We map your entire knowledge base, configure the AI, and train the humans.

  • Shopify Deep Sync
  • Carrier Deep Sync
  • Strictly your policy
🤝

Engagement Models

01 // PROOF OF CONCEPT

The Pilot

Validate the model during a pilot period.

30-Day Contract
Dedicated Agent
Basic Neural Integration
Basic Coverage
Start Pilot
Never See a Ticket
02 // FULL TAKEOVER

Scale

Complete outsourcing of your support function.

Month-to-Month
Team of Dedicated Agents
Advanced Neural Integration
Full Coverage
Book Consultation
03 // GLOBAL

Enterprise

Custom infrastructure for Fortune 500s.

Annual Commitment
50+ Agents
Custom API Integrations
Multi-Region Handoffs
Contact Sales
Brand 1
CASE STUDY: TitanSlize

From 48h backlog to 42s response time in 86 hours.

TitanSlize was drowning in 5,000+ tickets during their Q4 sale. Their in-house team was burnt out, churning, and their customers were frustrated.

We deployed 3 agents and our Neural Brain. Within 86 hours, we cleared the backlog, handling 100% of volume.

Achieve the same →
$1.1M
Revenue Saved
0
Tickets Missed
98%
CSAT (All time high)

Ready to scale?

Let's talk about how we can help you achieve your goals.

The Handover Protocol

1

Deep Dive Audit

We analyze your last 10,000 tickets to understand your customer's pain points.

2

Knowledge Integration

We ingest your Notion, Help Center, and Slack logs to build the Neural Brain.

3

Integration

We fully integrate with your Shopify store to handle orders and returns, along with carriers for accurate shipping information.

Common Questions

Do you replace our current team?
Not necessarily. We often augment existing teams, handling the 80% volume of routine queries so tour core team can focus on VIPs. Or, we can take over completely. It's up to you.
How fast is onboarding?
We can be live in as little as 7 days. Our ingestion engine is automated, meaning the heavy lifting is done by software, not manual data entry.
What languages do you support?
Native fluency in 95+ languages. We hire agents locally in key markets and use real-time neural translation for others.

Stop reading tickets.
Start building.

Ready to transform your customer support?

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Technology
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